Do the ladders come with any warranties or guarantees?Updated a year ago

Bookcase ladders supplied by our company, manufactured by Quiet Glide, come with a comprehensive warranty to ensure our customers' peace of mind. Our lifetime guarantee assures you that the ladder system, as well as its accompanying hardware, is free from defects for the duration of its lifetime, provided it has been fitted correctly and in accordance with the installation instructions provided.

Quiet Glide Ladder Product Warranty

Our warranty covers any faults, errors, or defects in the products resulting from improper workmanship or materials, ensuring that our customers receive products of the highest quality.

Warranty Claim Process

Should you encounter a defect covered by our warranty, we require you to cease using the product immediately and contact us in writing, providing a photo and description of the defect. Upon our request, you must return the defective products to us, including all packaging, parts, accessories, documentation, and proof of purchase.

Associated Costs

While you will be responsible for covering any associated costs of returning the products to us, upon confirming that the defect is covered by our warranty, we will refund these associated costs to you.

Assessment and Resolution

Upon receiving the returned products, we will assess the alleged defect and make a determination as to whether the claim is valid under the warranty. If your claim is successful, we will, at our own cost, either replace the product or offer you a refund (partial or full) or credit to use at our site, depending on our sole discretion.

Exclusions from Warranty Coverage

It's important to note that certain scenarios are not covered by our warranty, including but not limited to:

• Acts of negligence or accidents by you or any third party not engaged by us
• Failure to follow provided instructions or guidelines
• Misuse of the products beyond specified applications
• Continued use of products after the defect becomes apparent
• Wear and tear or natural disasters beyond our control
• Unauthorized alterations or repairs by anyone other than us

In conclusion, our comprehensive warranty ensures that you receive products of the highest quality and provides coverage for any defects that may arise. Your satisfaction and peace of mind are our top priorities, and we stand behind the craftsmanship and reliability of our bookcase ladders. Should you have any questions or need assistance with a warranty claim, please do not hesitate to contact us.